Free shipping worldwide
Every OrthoClog order ships free, wherever you are in the world.
Processing time
Orders are prepared and shipped within 6 days of being placed. You'll see an estimated ship date on the product page before you check out. Orders placed on weekends or holidays begin processing the next business day.
Delivery time
Once your order ships, delivery typically takes 5 to 10 business days. Delivery times are estimates, not guarantees, and can be affected by carrier delays, customs, weather, or peak seasons such as Black Friday and the holidays.
Tracking your order
When your order ships, we'll email you a tracking number. You can follow your package anytime on our Track Your Order page at orthoclog.com/apps/17TRACK. Tracking may take 24 to 48 hours to show updates after your order ships.
International orders and customs
We ship worldwide. Orders shipped outside the country we ship from may be subject to import duties, taxes, or customs fees charged by your country. These charges are the customer's responsibility and are not included in the price or shipping. If you refuse to pay them, your package may be returned or abandoned, and those costs can't be refunded.
Shipping address
Please double-check your shipping address at checkout. We aren't responsible for orders delivered to an incorrect address entered by the customer. If you notice a mistake, email us right away at help@orthoclog.com and we'll do our best to update it before your order ships.
Lost or missing packages
If your tracking shows delivered but you can't find your package, check with neighbors and your local post office first. If your order hasn't arrived within 20 business days of shipping, or tracking hasn't updated in 10 days, email us at help@orthoclog.com with your order number and we'll make it right.